Terms & Conditions
IMPORTANT LEGAL NOTICE
ATTENTION: This legal notice applies to the entire contents of the Website under the domain name www.royalgeorgepub.co.uk (Website) and to any correspondence by e-mail between us and you. Please read these terms carefully before using the Website. If you do not accept these terms, do not use the Website. This notice is issued by Big Smoke (Company).
INTRODUCTION
1.1 You may access many areas of the Website without registering your details with us.
1.2 By accessing any part of the Website, you shall be deemed to have accepted these terms in full. If you do not accept these terms in full, you must leave the Website immediately.
1.3 The Company may revise these terms at any time by updating this posting. You should check the Website from time to time to review the then current terms, because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages at the Website.
LICENCE
2.1 You are permitted to print and download extracts from the Website for your own use on the following basis:
2.1.1 no documents or related graphics on the Website are modified in any way;
2.1.2 no graphics on the Website are used separately from the corresponding text; and
2.1.3 the Company’s copyright and trade mark notices and this permission notice appear in all copies.
2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of these terms, any use of extracts from the Website other than in accordance with clause 2.1 for any purpose is prohibited. If you breach any of these terms, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.
2.3 Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.
2.4 Any rights not expressly granted in these terms are reserved.
SERVICE ACCESS
3.1 While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.
3.2 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.
VISITOR MATERIAL AND CONDUCT
4.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
4.2 You are prohibited from posting or transmitting to or from the Website any material:
4.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
4.2.2 for which you have not obtained all necessary licences and/or approvals; or
4.2.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law or infringe the rights of any third party; or
4.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 The Company may fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clause 4.2 or clause 4.3.
LINKS TO OTHER WEBSITES
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
LIABILITY
6.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
6.2 Nothing in these terms shall exclude or limit the Company’s liability for:
6.2.1 death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
6.2.2 fraud; or
6.2.3 misrepresentation as to a fundamental matter; or
6.2.4 any liability which cannot be excluded or limited under applicable law.
6.3 If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
SHARING OF DATA
Big Smoke will not trade, sell or share your personal identifiable information for use by any third parties unless we have informed you, been authorised by you or are required by law to do so. The term ‘third parties’ does not include any subsidiaries or affiliates of Big Smoke. Big Smoke may choose from time to time to send you information from other resources owned or operated by Big Smoke. Big Smoke will provide you with the ability to remove yourself from any such circulation.
GOVERNING LAW AND JURISDICTION
These terms shall be governed by and construed in accordance with English law. Disputes arising in connection these terms shall be subject to the non exclusive jurisdiction of the English courts.
ACCESSIBILITY
Big Smoke is committed to making the content of this site accessible to the widest audience, regardless of technological or physiological impairments.
We will strive to create the best possible user experience.
The site shall provide consistent access to whatever content the user needs.
Where possible the site will degrade visually to accommodate a greater demographic.
The Royal George - Allergen Policy
An outline of our commitments to our customers.
What if I have allergies?
If you have specific allergies and are concerned about any items on our menus, please check the information below.
If you have further questions do get in touch with The Royal George directly.
The Royal George Allergen Policy
We take customer safety very seriously. Stringent food hygiene processes and accurate information about what meals contain and how they are prepared are vital for people living with allergies who must be constantly vigilant about the food they eat.
This policy sets out the standards that we meet in order to sell food products.
What is expected from us :
We are responsible for ensuring that the products that you sell are safe and compliant with Applicable Law.
These are the ways in which we can help you to comply with your obligations, along with the standards that we meet:
Allergen Information by Telephone: Our staff must be trained to respond to telephone queries about allergens from customers. This is the same requirement that applies when customers ask these questions on site.
Ensure that all allergen information is backed up in writing (e.g. allergen matrices) so that any allergen information given verbally is verifiable, accurate and consistent.
Information with a meal. It is important to remember that you have a responsibility to add written notices of allergen content with each meal that you prepare, so that the customer has this information upon delivery.
Packaging. It is important to protect against cross-contamination at all stages, from storage and preparation to delivery. We ensure the packaging that you use is robust enough for delivery purposes.
ALLERGENS
The 14 allergens that must be indicated as present in food are:
Cereals containing gluten, namely: wheat (such as spelt and khorasan wheat), rye, barley, oats
Crustaceans for example prawns, crabs, lobster, crayfish
Eggs
Fish
Peanuts
Soybeans
Milk (including lactose)
Nuts; e.g. almonds, hazelnuts, walnuts, cashews, pecan nuts, Brazil nuts, pistachio nuts, macadamia nuts
Celery (including celeriac)
Mustard
Sesame
Sulphur dioxide/sulphites, where added and at a level above 10mg/kg or 10mg/L in the finished product (e.g. preservative in dried fruit)
Lupin
Molluscs, e.g. mussels, whelks, oysters, snails and squid